The PeopleFluent Blog

Retailers face a cut-throat environment and one of the hottest battlegrounds is in customer service, where retailers hope to build loyalty and boost profits. Effective performance management can drive more customer-centric service and better store performance, aligning employee goals and, in turn, driving business success.

Organizations face constant pressure to build a strong, effective, and sustainable leadership pipeline. But like most strategic planning, this is easier said than done. When it comes to the succession planning process, many HR managers are challenged to ensure their succession strategy is flexible enough to meet the needs of the organization and the employee, as well as shifting dynamics within their industry. Proper succession planning instills confidence across the organization that selection of future leaders is strategic, comprehensive, and fair.

“Employees are our greatest asset.” Cliché, yes, but one that endures by virtue of its truth. No business can succeed without the intelligence, innovation, and contributions of its employees.

How does culture drive engagement? And why is engagement critical to the productivity that drives organizational performance?

Over summer, scores of employees take their well-deserved vacation days and head for the pool, the beach, or the closest air-conditioned movie theater. The problem for managers, however, is dealing with multiple vacation requests. What do you do when half your team asks for the same week off? Here are our 5 best tips for surviving employee vacations.

Healthcare organizations face a host of business imperatives and challenges, but none are more fundamental to an organization’s success than improving patient care and satisfaction. Here are three ways that HR can affect patient experience at healthcare organizations.

Why do most employees dread performance reviews? Is it because company culture prevents performance reviews from being accurate and actionable? Is it just that employees don’t like to be criticized? Or is it because each employee approaches goals differently?