PeopleFluent and AI: Our Philosophy

Purpose of AI

We believe in leveraging AI to strategically enhance our solutions.

Our approach focuses on delivering tangible value by addressing the complex needs of modern workforces. Our use of AI is designed to help organizations enhance efficiency, improve decision-making, and drive organizational agility. In doing so, we position our customers to stay ahead of evolving workforce trends and future-proof their operations.

• Enhancing Efficiency: AI allows organizations to save time and reduce their administrative burdens by automating routine tasks and simplifying processes.
• Improving Accuracy: With AI-powered insights and recommendations, we empower data-driven decision-making across critical workforce functions.
• Supporting Users: AI tools assist our users with content creation and organization, like job descriptions, and offer guidance for clearer and more effective communication.
• Driving Growth: We believe AI should enable our customers to adapt more quickly to changing market conditions, scale operations effectively, and support a more agile workforce that can keep pace with evolving business demands.
• Future-Proofing Your Workforce: By incorporating AI into core processes, we help organizations stay ahead of trends, foster innovation, and ensure that their workforce management systems are resilient and able to adapt to future challenges.

Controls and Security

We’re committed to using AI that allows data to remain protected and ensures our customers’ compliance.

Our goal is to implement AI enhancements strategically using controlled and secure methodologies. We are committed to ensuring transparency and clarity to our approach while helping organizations future-proof their workforce and operations for long-term success. We remain vigilant about our customers’ concerns regarding complying with regulatory restrictions and will provide flexibility to easily opt in or out of AI features. This approach allows us to maintain a purposeful implementation of AI, building trust and ensuring security at every step.

While a powerful tool, our approach means that AI will not:

• Replace Human Judgment: AI is designed to complement, not replace, the critical thinking and expertise that our users bring to their roles.
• Store Sensitive Data: We prioritize the protection of customer data, ensuring that sensitive information is stored according to the highest privacy and security standards.
• Operate Outside Controlled Environments: We are committed to using AI within controlled, compliant environments, and we will not support unchecked AI usage or feed external models.
• Train LLM Models: We do not believe in implementing AI in a way that trains the LLM. All data submitted and returned from the LLM exists only in our customers’ unique deployment of our products.
• Threaten Customer Compliance: We are dedicated to providing and exploring technology solutions that support our customers’ compliance considerations with evolving regulations and requirements.

Product Exploration

The introduction of AI-enhanced experiences is a key focus of research and development across our suite of workforce management solutions. Our approach includes thoughtful and strategic research and validation of AI enhancements that add real value for our customers. Key areas we are currently investigating include:

• Personalization: Leveraging AI to provide highly tailored experiences in the product. This might include personalized learning pathways, development plans, and content or goal recommendations.
• Insights: Using AI to assess trends and generate predictive forecasts, such as identifying performance trends across multiple sources of data or pay equity gaps.
• Summarization: Utilizing AI to collate large data sets from different sources to provide real-time data summaries. This could include collating employee feedback and goal performance for line managers.
• Efficiency: Using AI to save time by reducing common repetitive tasks, for example, skill tagging or categorizing content.